- We ship worldwide (where applicable) via UPS Express.
- Their shipment times apply.
2. Domestic Shipping:
- We ship with Aras Kargo within Turkey.
- Their shipment times apply.
3. Order Processing Time:
- Since we begin production upon order and do not keep stock, our average production/completion time is 3-5 working weeks.
- In case the order will be a gift (birthday, anniversary, etc.) or you'll be travelling, and need the order before a specific date, please let us know and we'll prepare and send it accordingly.
4. Tracking Orders:
- You will be notified by email with a UPS trackng number once your order has been picked up from our factory.
- You can also keep track of your order on the UPS tracking page and with the phone number provided upon purchase.
5. Customs fees and local taxes:
- Soy is not responsible for any local custom fees and/or taxes that may arise in your state / country / location.
- Awareness of any local taxes is the customer's responsability.
- NOTE:
- For the USA: We provide a Certificate of Origin (c/o) for orders above 800USD
- For the EU: We prepare an ATR Certificate for orders above 500USD
6. Lost or Damaged Shipments:
- UPS guarantees the best shipmemt process and carefully handles packages.
- In case your package arrives damaged, please take pictures before opening the box and send the photos and notfiy your local UPS and please let us know by sending email to: info@soy.com.tr
- In case any items is missing in the package (because it has been opened or is damaged) please take pictures, notify both your local UPS and us at info@soy.com.tr
- In case of an unforeseen event (e.g. natural disaster, war, strikes, etc.), we will share the details on the mainpage of our online shop and website.
- We will continue our production as long as we're able to in order to continue to provide the best products and the best customer service to you.
8. Contact Information:
- If you have any questions, concerns, and/or inquiries, please feel free to email us at either: info@soy.com.tr or satis@soy.com.tr
